Marketplace-Coaching
&
Training
Learn and deepen fundamental marketplace knowledge and skills
Basic training or advanced coaching sessions for the safe use of marketplace platforms and their advanced features and functions.
Coaching, for know-how transfer!
The aim of coaching is to impart knowledge of relevant topics - such as marketplace basics, logistics or software & processes - and to anchor it sustainably in the company or among employees of a brand manufacturer. Coaching is relevant for all brands that plan to build up and expand their know-how and expertise in-house in the medium term and handle all processes internally.
The advantages of Account Management with MARKETAGENTS
Marketplace Basics
The basics of marketplaces: Basics and terms from Amazon to Zalando. Knowledge and understanding as an introduction to the world of marketplaces.
Coaching-on-the-Job
Targeted development and consolidation of genuine in-house expertise for your key users and the successive establishment of a strong marketplace team.
Middleware, Tools & ERP
We support you in optimizing or setting up your system landscape around practical tools, interfaces or entire ERP systems.
Advanced Features
The “master class” with topics such as: The right support approach. What to do if your account is blocked. How to claim money from Amazon if goods are lost.
Team-Trainings
Targeted training, one-off or in several sessions, for your eCommerce team and operational employees who really need to know their way around Amazon & Co.
MARKETAGENTS Support
Book us as your permanent contact in the background for all operational and strategic issues relating to your marketplace activities.
Logistics & Fulfillment
Amazon FBA vs. FBM, Prime by Seller, eBay Plus? Own logistics vs. service provider? Recycling of returns? Help with storage and shipping.
Workflows & Processes
In addition to operational skills, processes must be in place and interlinked. Together, we evaluate what can be made more efficient and smarter.
Three steps to more expertise through effective coaching
Step 1
Reality Check
Step 2
Tailor-made training concept
Step 3
Active care
We capture the status quo of your marketplace and e-commerce activities as well as the know-how level. Which topics are relevant for internal target groups. What are the expectations and objectives.
A precise plan with a suitable time frame and schedule is drawn up with regard to the focus of the content. The individual level and objectives of each participant are taken into account.
There are various options and methods for conducting the training units: Remote (e.g. via Teams), Onsite (at your premises), At the Job, External (e.g. external meeting rooms).
Shared success.
We help you to achieve your goals.
"MARKETAGENTS provided us with strategic advice based on in-depth marketplace expertise and professional competence. The ability to take a manufacturer's point of view, the know-how as well as the commitment and transparency particularly convinced us. We can highly recommend the team around MARKETAGENTS as a strategic partner for a successful platform business."
Alexis Breuer | (former) Director e-Commerce & digital Marketing
H. von Gimborn GmbH
