Account Management
&
Operational Support
Manage the seller account professionally and competently
Do you already have one or more marketplace accounts of your own? Correct account handling and management - maximum performance for sellers and vendors.
Account Management - What's that?
An account manager is responsible for all operational activities in the accounts of a brand manufacturer. Account handling is the link between operational business, targets and actual implementation on the respective marketplaces. This is beneficial for all brands that want to place the management of their own account in the hands of experts with several years of marketplace expertise.
The advantages of Account Management with MARKETAGENTS
Account Health
Reliability, response time, availability. Many parameters and compliance with them determine the ranking of the account and winning the Buy Box.
Deals & Promotions
Cyber Week, Lightning Deals, eBay WOW! Targeted promotions and offers attract new customers or enable remaining stock to be sold off.
Marketplace Support
The exchange with the marketplace's own support can be complex and time-consuming at times. We also take care of these issues, open cases and tickets.
Customer Helpdesk
Not everything always runs smoothly. We are also happy to take over direct customer communication for you and answer messages or Q&As via the helpdesk.
Inventory Planning
Professional inventory management and forecasting based on data ensures permanent availability of goods and efficiency. Without loss of sales.
Monitoring
Our experience and complementary professional tools help to monitor performance properly and ensure continuous performance and operational capability.
Brand Analytics
Who buys my products? Standing of your own brand(s), trends, optimization of the product range on different sales channels.
Reviews & Feedback
Product and retailer reviews are extremely important, sometimes even crucial. We monitor reviews and respond to feedback from your customers.
Three steps to professional Account Management
Step 1
Analysis of needs
We assess the status quo of your entire marketplace and e-commerce activities. What does your system landscape look like - for which plan and objectives. What is to be achieved over what period of time.
Step 2
Clear scope of work
A clear scope of work with measurable targets is defined in line with requirements, but flexibly. Transparency ensures a clear understanding of expected services and results on both sides.
Step 3
Operational support
Our expertise ensures fast results, error prevention and targeted troubleshooting. Consistently high account health for maximum performance by monitoring target KPIs.
Shared success.
We help you to achieve your goals.
"MARKETAGENTS provided us with strategic advice based on in-depth marketplace expertise and professional competence. The ability to take a manufacturer's point of view, the know-how as well as the commitment and transparency particularly convinced us. We can highly recommend the team around MARKETAGENTS as a strategic partner for a successful platform business."
Alexis Breuer | (former) Director e-Commerce & digital Marketing
H. von Gimborn GmbH
